Shipping policy
Shipping Policy
Thank you for shopping with us. Please read our shipping policy carefully to understand how and when your order will be delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you via email or phone.
Shipping Time
Once your order is processed, delivery typically takes 3–7 business days, depending on your location.
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Metro cities: 3–5 business days
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Non-metro areas: 5–7 business days
Please note that delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a tracking ID via email or SMS. You can use this to track your shipment in real-time.
Delays and Issues
We are not responsible for delays caused by courier services, natural events, or incorrect shipping details provided by the customer.
If your order is significantly delayed or lost, contact us and we will help resolve the issue as quickly as possible.
Incorrect Address
If you provide an incorrect or incomplete address, your order may be delayed or returned. In such cases, additional shipping charges may apply for re-delivery.
Return Policy (Important)
We offer a 5-day return policy. You have 5 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in original condition
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The item must be in its original packaging
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Proof of purchase is required
Refunds or replacements will be processed after inspection of the returned item.
Contact Us
If you have any questions regarding your order or shipping, feel free to contact our support team.
contacttrendylize@gmail.com